FAQ

Henan Medspher offers comprehensive medical equipment sourcing and distribution services.

• We source high-quality medical products directly from certified factories in China.
• We provide custom product procurement for specific needs and quality assurance and inspection of products.
• Global logistics and shipping solutions are also provided
• Private labeling and branding services are also included
• We also consult on medical equipment selection and regulatory compliance.
• And provide best after-sales support and product training.
  
  Whether you’re a hospital, clinic, distributor, or healthcare provider, we cater to your unique requirements efficiently and affordably.

We provide a wide range of medical products, including but not limited to:

• Respiratory equipment (e.g., oxygen masks, nebulizer masks, breathing circuits).
• Surgical tools and consumables (e.g., gowns, drapes, surgical packs).
• Anesthesia equipment (e.g., endotracheal tubes, laryngeal masks).
• Diagnostic devices (e.g., blood pressure monitors, thermometers).
• Urology products (e.g., Foley catheters, urine bags).
• Hypodermic and injection devices (e.g., syringes, infusion sets).
• Hospital accessories (e.g., non-woven face masks, gloves, caps). If you need a specific product not listed, we offer custom sourcing services.
  
  

Our team conducts rigorous inspections at the manufacturing site to verify product compliance. We also provide quality assurance checks to ensure all products meet international medical standards such as ISO, CE, or FDA certifications.We also do thorough evaluation of the manufacturing processes of our partner factories. Our commitment to quality ensures that every product delivered is safe, reliable, and fit for its intended use.

Yes, we specialize in custom sourcing services. With our vast network of manufacturers and suppliers across China, we can help you find and procure even the most specialized or unique medical products. Simply let us know your requirements, and we’ll handle the rest.

Yes, we offer private labeling and branding services. Whether you want your logo on the products, customized packaging, or specific branding elements, we can help you create a professional and market-ready product that aligns with your brand identity.

We provide global shipping services and can deliver products to virtually any location worldwide. Our logistics team ensures safe and timely delivery of your orders. We handle all aspects of international shipping, including customs clearance and documentation, to make the process hassle-free for you.

We offer flexible payment terms to accommodate our clients. Such as Bank transfers (T/T), Letters of Credit (L/C) and other secure payment options, as agreed upon. Please contact us for specific payment arrangements according to your needs.

In-stock items: Usually ship within 3-7 business days after order confirmation.And Custom-sourced Processing times vary based on production schedules and order complexity. Typically, custom orders take 15-30 days to complete. We’ll provide a detailed timeline when you place an order.

Yes, we assist clients in navigating regulatory requirements, including certifications and compliance checks for their markets. Whether you need products that are CE-marked, FDA-approved, or ISO-certified, we’ll ensure you get the necessary documentation and guidance.

Our after-sales support team is here to help. If you encounter any issues with the products, such as defects or discrepancies, we will Replace defective items, provide refunds or credit for damaged products, as per our terms and will Offer technical support or guidance for product usage.

Henan Medspher provide Direct sourcing from trusted manufacturers and ensuring competitive prices. We also provide Extensive product range covering diverse healthcare needs. Custom sourcing and private labeling options are also being provided. We expertise in global logistics and supply chain management. And most importantly we provide exceptional customer service and after-sales support. We’re not just a supplier; we’re your reliable partner in providing top-quality medical equipment.

1. Browse our website or contact our sales team for specific product inquiries.
2. Then Provide us your order details, like your product type, quantity, and any custom requirements.
3. After that We’ll provide a quotation and estimated delivery time.
4. Once the order is confirmed and payment is made, we’ll start processing your order.
   
   

Yes, we can provide samples of most products. Mostly Sample policies and costs depend on the item and will be communicated during your inquiry. So, if you need ant item in bulk ,you can contact us for more details about sample availability and shipping arrangements.